Frequently Asked Questions

We accept Visa, Mastercard and Interac e-mail transfers. Many of our competitors charge cash and pay their employees with cash. This can lower your cost of service significantly. While it may seem like a win-win for you and the company you are hiring it is definitely not for the Canadian economy or our society.

Yes to both. LUX carries a $2 million general liability insurance. All of our employees have a current and active social insurance number so are legally allowed to work in your home. LUX also pays WSIB premiums to cover all employees.

Every LUX home cleaning is a truly customized service and our price depends on the scope of work. We take pride in offering exceptional value for your money and we take the time to give your home the LUX level of clean it deserves. Our teams are professionally trained and efficient and take pride in providing a consistently high quality result.

Yes. We comply with all local, provincial and federal laws, rules and regulations relating to licensing, marketing ethics, employment practices and workers rights. We also pay through payroll and our company and all employees pay their fair share of taxes. This is actually becoming less common in the cleaning industry and does add cost to our prices. Usually when a company offers you very low prices, it is the workers, you and the economy who are paying the price long term.

Yes. Your custom cleaning plan is in writing. It’s our written promise of service to you. All terms and conditions are clearly and simply stated. This provides both of us with a valuable reference tool as we strive to be consistent and reliable.

Yes. When your payment is made, you receive a tax receipt.

Yes. They have been checked to make sure they do not have a criminal record, and are currently able to legally work in Canada. Their personal and employment references are thoroughly checked. Employees are fully trained, supervised and their performance is consistently monitored.

We start out with a phone call to discover your requirements and provide ball park pricing and team availability. If you are ok with going forward, we complete a detailed walk-through of your home and provide an itemized proposal for your approval.

That’s completely up to you. We can usually do a full assessment and quotation in 20-30 minutes but if you have a lot of questions or would like to get more detailed in your planning, please allow more time.

Yes. Everything. And every cloth, tool, cleaning product is best-in-class. That means you don’t have to worry about remembering to buy or put out any supplies. We also transport all tools and supplies to your home, with the cleaning team, for each cleaning.

Yes. We have found that 2-3 person teams work best for maintenance cleans and larger teams if you choose a deep and detailed cleaning. With cleaning teams, we don’t “move in” when we clean. We get the job done efficiently and effectively in the minimum amount of time it takes to complete a quality cleaning job. Also, teams don’t get “burnt out” on your home like single cleaners can.

If we return to your home every week or every other week, you will often have the same team manager and team. However, we have a highly effective team training and management system and combine this with a client briefing system that captures your specific preferences and personal requests. Our clients find a very consistent service even though several teams will visit their home over the course of the year. If you have a 4-week or occasional service, you will likely have a different team visit your home each time.

Yes. We implement and enforce a Safety Program that teaches our employees to work safely and minimize injuries and accidents - and avoid damage to clients property. LUX is part of the WSIB Excellence Program - which is extremely rare for a home cleaning company.

No. All our staff wear “Crocs” style shoes while cleaning and these are never worn outdoors. Since “Crocs” are designed for wet environments, they also provide an important safety tool for our cleaning teams.

Yes. They wear LUX designer T’s, knee pads, aprons and “Crocs”.

Yes. LUX ONLY cleans private residences. We offer our maintenance and deep cleaning services to detached, semi-detached and town homes, condos and apartments.

Our teams work from Monday to Friday from 8 a.m. to 6 p.m. Saturday cleaning spots are limited - for one time deep cleanings only.

We use only a canister style vacuum for the best clean. We like to vacuum stairs, curtains, vents, baseboards, cobwebs, under furniture and beds etc. – places where uprights can’t go. Also, our vacuums are true HEPA filtered (capturing all particles more than 1 micron 99.98% of the time) so when we run the vacuum for a couple of hours in your home, the air is fresh and dust free. If you have a well-maintained central-vac system in your home, we can use that if you prefer.

No. We use a “suction only” or brush floor tool that picks up all surface dirt but does not deteriorate the fine quality fibres. However, our high speed spinning brush powerhead is ideal for deep cleaning most wall-to-wall carpeting.

Yes. Before we leave your home, our Team Leader goes through every room in your house and ensures that everything has been done properly according to your cleaning plan.

You can talk to your team manager, leave a note for the office staff, or you can e-mail management directly at service@luxclean.net and we will take care of you right away. We are ALWAYS open to feedback as it’s the best way to improve our customer service.

Our teams adapt to a wide range of lifestyles. Some of our clients are never home, some always home, some work from home. We prefer physical distancing while the team is cleaning and that you leave a room that is being cleaned.